During our recent online poll Josh Jacobs Jersey , we asked the following question:

What upsets you the most when receiving poor customer service?

Eighty percent of the poll participants said the ?I don''t care attitude? of the person serving them upsets them the most.

Businesses lose billions of dollars of revenue each year because customers feel the organizations don''t care about their business enough to make an effort to keep them. It takes five times more effort to win over a new customer than to keep an existing customer.

Then why does this happen? No training or poor training has a lot to do with it.

Here are five secrets to showing your customers you really do care about their situations when interacting with them:

1. Listen!

Take the time to listen to the ?pain? the customer is trying to share with you. There is a reason why we have two ears and one mouth. Listen for the content and not the method of communication the customer is using. Use active listen skills such as

* Nodding your head

* Leaning forward to show interest

* Saying ?I hear what you saying,? ?I see what you mean Clelin Ferrell Jersey ,? or ''tell me more?

* Stop doing something else and devoted all your attention to listening.

* Look at the customer

* Be patience and not interrupt the customer before adding your thoughts

You might be the first person that day that took time to listen to that person. Make the most of it.

2. Respond

Respond to the customer in the following ways:

* Use inflection in your voice (avoid sounding monotone)

* Don''t use ?whatever,? ?yeah Derek Carr Jersey , right,? ?if you say so?

3. Check your body language

Make sure your body language is saying to the customer Bo Jackson Jersey , ?I want to help you.? Make sure you are doing the following:

* Smile

* Stand erect

* Hands at your side, but never on your hips

* Avoid leaning against the counter or slouching in the chair (especially while speaking on the telephone as the customer can hear your disinterest)

* Look and act alive

4. Show Empathy (Understand the Pain)

Show the customers that you understand their ?pain.? Make comments such as

?I can understand why you would feel that way.?

?If I were in your shoes I would feel the same way?

?I would be disappointed Hunter Renfrow Jersey , too, if that happened to me.?

Most customers just want to be listened to and understood. Show them that you understand their ?pain? and solution come much earlier.

5. Commit to Action

Let the customer know that action will be taken; and then act. One without the other is just a broken promise. Share with the customer your clear plan of action such as the following:

?I am personally going to take care of this for you. What we are going to do is??

?I need to get additional information before I take care of this for you. I am going to talk with my manager. Would you mind waiting??

These are just some of the tools you can use to keep your customers happy and increase revenues. Apply them today to show that you care about your customers.
Why should you invest in commercial real estate in Lexington? Business Articles | July 11 Oakland Raiders Jersey , 2016

Investing in ( ) commercial real estate in Lexington is a really profitable venture. Take professional help if you are interested in ( ) apartment sales Lexington.


Investing in real estate is something that everyone has been thinking about for quite a while. The main reason behind it is that with the right commercial real estate in Lexington investment you can make quite a bit of a profit in future. However, if you are a beginner then you would need some guidance in choosing safe investments and not get into trouble. There are professional realtors who will provide the necessary assistance to ensure that your amount of investment gives you the desired return over time. When you are new to the real estate investment field Solomon Thomas Jersey , it is safe to start with apartment sales Lexington.

There is a saying in the commercial real estate in Lexington market that only the penthouses and villas are profitable. However, this is not the correct scenario. If the market is to be analyzed then the apartment sales Lexington has sky rocketed in the last few years. This shows that most of the people are looking out for smaller apartments rather than for bigger penthouses. There are several reasons for this. Apartments cost less and are easy to avail rather than such big houses. Therefore Dante Pettis Jersey , it is safe to start off your commercial real estate investment with apartment sale.

There are a number of ways in which you can make profits in commercial real estate in Lexington. When you buy an apartment for resale purposes you can get more profit as compared to bigger homes as your investment is quite low as compared to buying bigger houses. You do not have to invest a lot on maintenance or on building amenities when you are opting for apartment sales Lexington. You do not have to spend a lot on security too and hence you get a bigger profit margin when you sell these apartments after a gap of some years when the price appreciates reasonably.

When you plan to invest in commercial real estate in Lexington, you also have to know which buy will earn you more profit and which one to hold onto for future appreciation. It is always prudent to seek the assistance of a realtor who is savvy enough to get you the best deal. They will conduct the research on viability of the investment and will do the required legwork to get the documentation done. They are quite knowledgeable in apartment sales Lexington and will get you a good price. You need not seek out potential addresses; the staff at the realtor’s office will provide a readymade listing of all real estate properties that are up for sale.

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