Good service is easy to spot and hard-to-find. Mediocre service occasionally stands out but only because it's the cream-of-the-crap.
Last week I had the opportunity to speak at the Lumbermen's Merchandising Corp. annual sales meeting in Dallas. The meetings were held at the Dallas Convention Center and the hotel we stayed at was the Hyatt Regency at Reunion.
The first night I had dinner at the Centennial Caf? Restaurant on the second floor of the hotel. The food was good and the service A.J. Brown Womens Jersey , I mean the server, was outstanding.
It was a slow night and Abdul was covering one half of the tables in the restaurant. Here are some of my observations:
1. Abdul was always smiling.
2. He was energetic.
3. He walked fast and with purpose.
4. As soon as I was seated at the table he asked me for my drink order.
5. Two minutes later - it was there.
6. He wrote down my order which included some special diet requests.
7. It took four minutes for the bread to be served. The meal was delivered exactly how I ordered it.
8. When it was time, the plates were removed quickly and quietly.
9. He was there when you needed him and not when you didn't.
I went back to the same restaurant the next night. This time however, the place was really hopping. I asked for a table with a light, so I could finish a good novel I was reading.
The hostess put me at a table with lots of light and it was right next to the reception podium Jeffery Simmons Womens Jersey , where she greeted all customers. She didn't move or walk fast.
She pointed to my new server who immediately disappeared into the kitchen. I never did see him for the rest of the evening - let me explain.
Abdul approached the hostess and spotted me. He said, "Welcome back." I asked if he could be my server and he said it would not be possible since he was limited to his station on the other side of the restaurant.
He asked about my server and I told him he hadn't been to my table yet. Without any hesitation he asked if I would like the same glass of wine I enjoyed the night before. I was impressed and I said yes.
The hostess had her arms wrapped around the podium - what a sight. I managed to get her attention and asked to be moved to Abdul's section. She gave me her best impression of a positive nod.
Abdul grabbed the menu and escorted me across the restaurant to another table with enough light for me to finish my book. While the entr?e was different, the service again, was excellent.
Service can be awesome or dreadful - and it's usually people who make the difference.
The elements of good service are not instinctive and are usually the result of extensive training. Unfortunately, servers don't get to judge the service - that's strictly up to the customers.
The reward for good service is more business. The reward for superior service is even more business. It should also be noted that "Profitability is the applause of a happy customer." I gave gave Abdul a big tip.
In conclusion and generally speaking . . .
People who walk fast make more money than people who don't.
People who are enthusiastic Jurrell Casey Womens Jersey , energetic, and show a little passion for their work also make more money than people who don't.
People who go out of their way to help and serve their customers are always more appreciated and valued.
One of the keys to successful selling is to help your customers get what they want.
Obviously, Abdul has that figured out.
If you're a webmaster, you've probably spent almost as much time going after link exchanges as actually building your website. Gaining in-bound links, especially from websites with a higher PageRank than your own Kevin Byard Womens Jersey , can increase your own PageRank on Google, and help your site attain a better overall ranking in Google search results. Proposing link exchanges with other sites that have similar content to your own is a good idea, but the process can be terribly time consuming. So what else can you do?
Most webmasters tend to underestimate the usefulness of online directories in propagating links to their website. No, I am not talking about FFA pages or the thousands of small directories only the website owners and perhaps two other people know about. I am talking about the big directories, such as The Open Directory Project (ODP or DMOZ) Derrick Henry Womens Jersey , Yahoo, Zeal, and even Buzzle.
Getting a listing, or multiple listings, in these directories can bring direct traffic to your website. But perhaps most importantly Corey Davis Womens Jersey , these directories act as a propagation source for other sites that are looking to place relevant links on their site. For example, someone who has website about tropical plants may want to place a variety of links to other sites with the same topic. Chances are good they will go to one (or more) of these directories, pick out some links, and place them on their links page. Now, if your website has something to do with tropical plants Marcus Mariota Womens Jersey , and your site was listed in the directory and category they took links from, you might have received a free link from this other website without ever having asked for it. You would probably be surprised just how many new sites fill their fledgling link pages with websites listed on Yahoo, ODP, and other directories.
Furthermore, various popular search engines directly use one or more of these directories to populate their search results. For instance Authentic Amani Hooker Jersey , Google is known to use, and look favorably upon, sites listed in ODP. In fact, Google's so-called directory is populated almost entirely with ODP categories and websites. And because ODP data can be freely placed on any website or within any search engine, literally thousands of websites and search engines use their data. Free links galore!
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